Frequently Asked Questions
A. A Matterport® Space is a complete, three-dimensional representation of a real-world location created from 2D (RGB) imagery and 3D data from the Matterport® Pro or Pro2 3D Camera. A Matterport®Space can be navigated on a desktop or mobile web browser, and in virtual reality through a Samsung Gear VR, Google Cardboard, or Google Daydream.
Combined with seamless hosting and our web player called 3D Showcase, Matterport® Spaces create a complete 3D media ecosystem for businesses to leverage 3D models of real places for many purposes — property marketing, construction, facilities management, and news/entertainment.
Q. How long does it take to scan a property?
A. On average, it takes about 45 minutes to scan 1,000 square feet (93 meters squared), so a typical 2,000 square feet (186 meters squared) property can be scanned in about 60 to 90 minutes.
Scan time can vary based on the complexity of the location and other factors. For example, open commercial real estate properties with less geometric detail can often be scanned more quickly than heavily occluded spaces like MEP (Mechanical, Electrical, Plumbing) rooms.
Q. Can I call-out features or add media and other information to my Spaces?
With Mattertag™ Content, you can annotate your 3D Spaces with helpful descriptions, call-outs, prices, or links to other resources like spec sheets, punchlists, or additional information. These are linked to real points in your 3D model.
Q. Which browsers are compatible with Matterport® 3D scans?
A. Matterport® 3D Showcase works on any browser that supports WebGL – the modern standard for 3D content on the web. 3D Showcase works with all major browsers, including:
Firefox 4 or later
Chrome 9 or later
IE 11 or later, with Windows 8 or later
Opera 12 or later
Safari 5.1 or later, with OSX 10.8 Mountain Lion or later
To check if your browser supports WebGL, visit get.webgl.org.
Learn more about requirements to use Matterport® 3D Showcase.
Q. Can Matterport® scans be viewed on VR systems?
A. Yes! Matterport® VR is currently available for free on a variety of virtual reality systems, including:
Samsung Gear VR
Google Daydream (through WebVR)